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Luca
Hall: 2
Stand: F29
luca is an AI-powered guest experience platform built for the entire hospitality industry.
It unifies all guest touchpoints—from table reservations to hotel check-ins—into one intuitive, digital solution. Whether guests want to check in or out of a hotel, reserve a table, place orders, send a message to the lobby, or make a payment, luca makes it seamless, digital, and app-free.
At its core, luca replaces time-consuming, manual tasks with scalable automation. It connects directly with PMS and POS systems, organizes incoming guest data, and routes messages accordingly: either resolving them automatically via AI or forwarding them to the right team member. This creates a smooth operational flow behind the scenes and delivers an outstanding guest experience on the surface.
Hotels, restaurants, cafés, and event venues benefit from more efficient processes, shorter wait times, and reduced staff workload. Guests enjoy fast, convenient, and personalized service without needing to download or learn a new app.
The results: lower operational costs, fewer disruptions, new revenue opportunities—and most importantly, highly satisfied guests. With luca, hospitality businesses can focus more on what really matters: creating memorable experiences that keep guests coming back.
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