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One platform for the whole guest journey
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Guestway is a guest experience platform that sits on top of your existing PMS. It connects natively to Mews, Apaleo, Oracle OPERA Cloud, Hostaway and 57+ other systems, including every major smart-lock, channel and climate brand. Your PMS keeps doing what it does well, reservations, rates, channels, while Guestway brings guest messaging, self check-in, access, housekeeping and reviews into one workspace.
It's one platform, not a menu of add-ons.
- The Unified Inbox pulls email, WhatsApp, SMS and OTA chat into a single thread, trained on your tone and fluent in 30 languages, with full guest context beside every message.
- The Guest App is white-labelled to your brand and needs no download: self check-in, room controls, two-way messaging and upsells like early check-in, late check-out or mid-stay cleaning.
- Cleaning Management routes and schedules your housekeeping and maintenance automatically.
- Access Management issues, rotates and revokes door codes with every event signed and timestamped.
- Climate Control tunes rooms to occupancy, and operators report up to 30% lower utility bills.
- Review Center drafts responses and tracks sentiment so ratings climb without anyone staying late.
- A live Multi-calendar keeps arrivals, departures and every channel in one conflict-free view.
Because the modules are built together, they talk to each other. A booking triggers the welcome message, the door code and the cleaning task. A late checkout sold in the app moves the housekeeping slot. That's where the time actually comes back.
The numbers from teams running on Guestway today: around 70% of guest messages handled by AI, 95% contact-free check-ins, more than 50% fewer calls to the front desk, and roughly 20 hours saved per week per team. Guestway is used in over 50 countries, from single boutique properties and aparthotels to multi-thousand-room groups, so the platform grows with you rather than boxing you in.
Come and see it at stand C36. Or book a live demo at guestway.io
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