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AI Phone Agent for Hotels
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It doesn't just answer. It greets the guest, resolves routine questions (rates, availability, property FAQs, local recommendations), and takes bookings from start to finish: availability check, reservation, payment through your hotel's approved secure workflow, and a confirmed booking written directly into your PMS. It also handles confirmations, modifications, and invoice requests.
When a call needs a human, Codyco routes it to the right person with full context attached. High-value or sensitive requests (group inquiries, complaints, anything safety-critical) always go to your team. If nobody picks up, it captures the request and creates a structured handover so nothing gets dropped. Your team defines exactly which requests Codyco completes and which go to a person.
PMS integrations (production, end-to-end): Oracle OPERA Cloud, Sihot, and Apaleo. Other systems assessed case by case. Where a compatible booking engine exists, Codyco can also book through your website directly, so you can hear the full phone-to-booking flow before committing to a PMS integration.
Multilingual and available 24/7: Codyco answers in the guest's language at any hour, keeping call handling consistent across every property.
Data and compliance: your hotel remains the data controller. No call audio stored, only text transcripts and summaries, with a 24-month retention period. Sub-processors within the EU/EEA or under equivalent safeguards. Full list available on request.
Getting started is simple: after a quick email check, Codyco prepares a free, production-ready test number for your hotel, typically within 48 hours, so your team can hear the guest experience before any production integration.
Trusted by hotel groups including Great2Stay, Bega Hotels, Sunway Hotels & Resorts, Flemings Hotels, and Elaya Hotels and others. Backed by Y Combinator (F25).
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