Digital vs human hospitality: getting the service balance right
20 Nov 2024
Hotel Vision Stage, in Partnerschaft mit HotelPartner Revenue Managment und ReGuest
Trends
Staffing & HR
Guest Loyalty
Technology & Automation
Experiences
Vision & Strategy
What does it take in a digital world to inspire guests? Where can we make guests' lives easier with digital services? And where do guests prefer personal encounters? How can personal contact points be developed into human moments and smartly linked with digital contact points? Sabine H'bner will shed light on those aspects in her presentation.
Please note: this session will be conducted in German.
Speakers
